General:

• USA SHADE provides a limited warranty on all USA SHADE-supplied labor and materials. No other warranty is implied.
• The warranty set forth shall be the purchaser's sole and exclusive warranty, and is void if units are not paid for in full.
• All warranties below are effective from the date of assembly by USA SHADE.
• USA SHADE reserves the right to repair or replace any item covered by this warranty.
• The warranty is void if the units are not assembled in strict compliance with the manufacturer’s specifications.
• Purchaser shall notify USA SHADE in writing detailing any defects for which a warranty claim is being made.
• USA SHADE shall not in any event be liable for indirect, special, consequential, or liquidated damages.
• USA SHADE specifically denies the implied warranties of fitness for a particular purpose and merchantability.
• The warranty is void if any changes, modifications, additions or attachments are made to the unit without the prior written consent of USA SHADE.
• No signs, objects, ornaments, fans, light fixtures or decorations may be hung from the top part of the structure, unless specifically designed and engineered by the manufacturer. These items may interfere with the fabric causing the warranty to be voided.
• Warranty shall be void if damage to the steel frame or fabric top is caused by misuse, willful or intentional damage, vandalism, any act of God, including but not limited to, ice, snow or wind in excess of applicable building code parameters.
• Warranty will be void if regular maintenance is not performed. This is important in areas where sand may cause abrasion of fabric.
• For all units installed by USA SHADE the “Customer Checklist and Sign-off” form must be signed and returned to USA SHADE within 10 business days from the construction completion date, or USA SHADE will not be held responsible for any damage to the structure. The general warranty will also be considered null and void until this checklist is received.

Shadesure Fabric:

• Shadesure fabrics carry a 10-year limited manufacturer’s warranty from the date of installation, against failure from significant fading, deterioration, breakdown, mildew, outdoor heat, cold, or discoloration with the exception of Red and Coolbrella fabrics, which carry a 3-year limited warranty. Should the fabric need to be replaced under the warranty, USA SHADE will manufacture and ship a new fabric at no charge for the first 6 years, thereafter pro-rated at 18% per annum over the last 4 years.
• This warranty shall be void if damage to the shade fabric is caused by contact with chemicals, misuse, vandalism, any act of God, including but not limited to, ice, snow or wind in excess of the applicable building code parameters.
• All fabric tops are only warranted for winds and gusts up to 90mph and prior to snow or ice accumulation.
• All fabric curtains, valances and flat vertical panels are not covered under the warranty.
• Structures are designed to eliminate friction between the rafters and fabric. The warranty will be voided if any modification or attachment is made to the rafter. The fabric will wear/tear should any object be placed between the rafter and the fabric, voiding the warranty.
• Labor for the removal, installation and/or freight will be covered for a period of 1 year, where the structures supplied and installed by USA SHADE are defective. In all cases where the structures are not installed by USA SHADE or its agents, all labor for the removal, installation and/or freight will be at the customers’ expense and the warranty will only be applicable to the repair or replacement of the defective materials.
• USA SHADE reserves the right, in cases where certain fabric colors have been discontinued, to offer the customer a choice of available colors to replace the warranted fabric of the discontinued color. USA SHADE does not warrant that any particular color will be available for any period of time and reserves the right to discontinue any color for any reason, without recourse by the owner of the discontinued fabric color.

Colourshade FR Fabric:

• Colourshade FR fabrics carry a 5-year manufacturer’s warranty from the date of installation, against failure from significant fading, deterioration, breakdown, mildew, outdoor heat, cold, or discoloration with the exception of FR Red and Coolbrella fabrics, which carry a 3-year limited warranty. This warranty shall be void if damage to the shade fabric is caused by contact with chemicals, misuse, vandalism, any act of God, including but not limited to, ice, snow or wind in excess of the applicable building code parameters.
• All fabric tops are only warranted for winds and gusts up to 90mph and prior to snow or ice accumulation.
• All fabric curtains, valances and flat vertical panels are not covered under the warranty.
• Structures are designed to eliminate friction between the rafters and fabric. The warranty will be voided if any modification or attachment is made to the rafter. The fabric will wear/tear should any object be placed between the rafter and the fabric, voiding the warranty.
• Labor for the removal, installation and/or freight will be covered for a period of 1 year, where the structures supplied and installed by USA SHADE are defective. In all cases where the structures are not installed by USA SHADE or its agents, all labor for the removal, installation and/or freight will be at the customers’ expense and the warranty will only be applicable to the repair or replacement of the defective materials.
• USA SHADE reserves the right, in cases where certain fabric colors have been discontinued, to offer the customer a choice of available colors to replace the warranted fabric of the discontinued color. USA SHADE does not warrant that any particular color will be available for any period of time and reserves the right to discontinue any color for any reason, without recourse by the owner of the discontinued fabric color.

NOTE: Shadesure and Colourshade FR fabric warranties cover fabric tops up to 40’ in length. Fabric tops over 40’ in length are covered by a non-prorated 5-year warranty. Additionally, fabric tops made from other fabric types (ie. Sunbrella) will include their respective manufacturer’s warranty.

Steel:

• The structural integrity of the steel is warranted for 10 years.
• Workmanship and painted surfaces are warranted for 1 year.
• This warranty shall be void if damage to the steel frame is caused by misuse, vandalism, any act of God, including but not limited to, ice, snow or wind in excess of applicable building code parameters

Thread:

• USA SHADE warranties its sewing thread for a period of 8 years.
• The thread will be free from defects in material/workmanship and will not be damaged by exposure to sunlight, weather or water.
• This warranty does not cover damage from fire, cuts, vandalism, misuse, or any act of God including but not limited to ice, snow or wind in excess of the applicable building code.
• Labor for the removal, assembly and/or freight of tops with damage caused by thread, will only be covered in instances where USA SHADE has assembled the unit. In all cases where units where not assembled by USA SHADE, all labor for the removal, assembly and/or freight will be for the customers account and the warranty will only be applicable to the repair or replacement of defective materials.

Click here for Sun Ports Warranty.